Refund policy

Returns and refunds

At Uplift, we want you to love every order. If something isn't right, we're here to help.

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If a product is faulty, damaged or not as described, you're entitled to a remedy.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please email us at hello@feeluplift.com within 14 days of delivery, with your order number and a photo of the issue. We'll send you a replacement or give you a full refund, including shipping, at no cost to you.

Change of mind

Because our products are food supplements, we can only accept change-of-mind returns for items that are unopened, sealed and in their original condition, within 30 days of delivery. For hygiene and safety reasons, we can't accept returns of opened products, unless they're faulty.

To return an item for a change of mind, email us first at hello@feeluplift.com, and we'll send you the return address. Return shipping costs for change-of-mind returns are your responsibility, and original shipping costs aren't refunded.

Refunds

Once we've received and checked your return, we'll process your refund to your original payment method within 5 working days. Your bank may take a few extra days to show it.

Subscriptions

You can pause, skip or cancel your Subscribe & Save subscription at any time before your next billing date, through your account or by emailing us. We can't refund subscription orders that have already been dispatched unless they're damaged, faulty or incorrect.

Questions

We're always happy to help. Email us at hello@feeluplift.com.