Refund Policy

FOR ALL CUSTOMERS IN AUSTRALIA & NEW ZEALAND**

The following refund policy applies specifically to customers located in Australia and New Zealand. You may return any damaged or incorrect item for a refund within 30 days of receiving your original order. All returns must be authorised by the Feel Uplift Team via our Support Email: hello@feeluplift.co.nz

Full Refund for Items

A full refund will be issued if the items you received were incorrect, damaged, missing, or not as described.

Policy Overview

  • Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

  • A receipt or proof of purchase is required to complete your return.

  • Customers must send photos of any defects before refunds or exchanges can be processed. Without photos, the request cannot be accepted.

  • To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.

Authorisation

Before returning any product, you must email us at hello@feeluplift.co.nz so we can provide you with return instructions.

Shipping

  • Once your return has been authorised and instructions provided, you are responsible for paying all return shipping costs.

  • Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.

  • Delivery times for exchanged items may vary depending on your location.

  • For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Feel Uplift cannot guarantee receipt of any returned item.

Refunds – New Zealand & Australia (if applicable)

Once your returned item is received and inspected:

  1. We will email you to confirm we have received your return.

  2. We will notify you whether your refund has been approved or rejected.

  3. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not received your refund:

  1. First check your bank account again.

  2. Then contact your credit card company, as processing times may vary.

  3. Next, contact your bank, as there is often a delay before refunds are posted.

If you have completed all the above steps and still have not received your refund, please contact us at hello@feeluplift.co.nz

Unclaimed Orders

It is the customer’s responsibility to monitor tracking updates and be available for delivery. All postal services will attempt delivery at least once. If delivery is unsuccessful, the parcel will be taken to a local post office or relevant postal centre to be claimed.

If the customer does not collect the order within 5–10 business days (timeframe varies by country and postal service), the parcel may be returned to us. In these cases:

  • No refund or replacement will be offered.

  • We can re-send the order if the customer covers the postage costs.